Frequently Asked Questions
Everything you need to know about your VIBAe experience.
How do I determine the right size for my VIBAe shoes?
We recommend referring to our size guide located on each product page. Our shoes generally fit true to size, but if you are between sizes, we suggest sizing up for the most comfortable fit.
What is your return and exchange policy?
We offer a 30-day return window for unworn items in their original packaging. Please visit our returns portal to initiate a refund or a free size exchange.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and you will receive a tracking number via email once shipped.
Are VIBAe shoes sustainably made?
Yes, sustainability is at our core. We use eco-friendly materials such as natural rubber, organic linen, and vegetable-tanned leathers to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I clean and care for my shoes?
For linen models, we recommend hand washing with mild soap and air drying. For leather styles, use a damp cloth and a specialized leather conditioner to maintain the material's integrity.